You can register with the Practice and recieve your on-line log in details please bring proof of identity with you when registering for this service.

Appointments

Phone 0116 222 6100 or ask at reception

Booked appointments are available at a variety of times to suit you and can be booked anytime the practice is open.

We offer late surgeries until 7.45pm (last appointment 7.30pm) 2 days of the week (Mon and Wed or Mon and Tues) but this varies on weekly basis so please ask at reception.

Urgent cases will be seen the same day.

We aim to offer routine GP appointments within 7 days, but you may have to wait longer if you request a specific GP. You can also book up to 28 days in advance.

We also offer pre booked telephone consultations during am and pm clinics and we aim to offer nurse and health care assistant appointments within 3 days.

Please note:- if you are late for your appointment you will be asked to re-book.

Teaching Practice

We are a teaching practice and will often have attached students or GPs in training. Some consultations may be video recorded for training purposes. You will always be informed of this and will have the opportunity to decline if you wish.

Home Visits

We ask patients to attend the medical centre unless housebound or too ill to go out. Remember that the doctors can see four or more patients at the medical centre in the time taken to do one visit.

If you do need a visit, please phone before 11.30am to request this. Tell us if your condition is urgent.

One of the doctors may phone you back to discuss your condition before visiting.

Telephone Advice

We operate a telephone Duty Doctor service for patients with urgent medical needs.  Please ring the surgery and the receptionist will take your contact number and a brief description of your symptoms if you are suitable for the Duty doctor you will be booked for a call . 

All the doctors also have several appointments in the morning for telephone calls.  The doctor will call you back anytime in the morning.  You can book an appointment via reception. 

How Can You Help Us

• Be on time for your appointment.
• Tell us in good time if you need to cancel your appointment.
• Remember, one appointment is for one person.
• Phone for an urgent appointment before 9.30am.
• Phone for a home visit before 10.00am.
• Phone for test results after 1.30pm.
• Use your repeat prescription slip for all repeat requests and allow 2 days.
• Tell us if you change your address or phone number.

TO REGISTER WITH ON LINE SERVICE-

You are only able to register with the practice for on-line services if you come into the surgery with photographic proof of identification it takes only a few moments to register you and print your log in details.

Access enables you to book your appointment with the doctor, order your repeat medication and to make any updates to your contact details. You are also able to view your Summary Care Record, this is the record of all of your Repeat medication a list of any acute medication taken over the past 12 months and any adverse effects you have had to any medication.

You can register to have access to your coded medical record. You are unable to do this via the web site.

 To gain access to your coded medical record you need to come into the practice with photographic identification and your access will be updated.

 Please do not attempt to to update information via the web site it will not be processed

We have had 431 patients fail to attend their appointments in May 2017.

GP appointment = 199

Nurse appointments = 232

If you are unable to attend your appointment please contact the Practice to re-arrange or cancel as soon as possible.

If you are registered as a patient of this practice, you can also get an appointment with a GP or prescribing nurse at one of our healthcare hubs, including during evenings, weekends and bank holidays:

• Westcotes Health Centre (8am to 8pm, 7 days a week)

• Belgrave Health Centre (Mon – Fri 6:30pm to 10pm, weekends and bank holidays 12pm to 8pm)

• Saffron Health ((Mon – Fri 6:30pm to 10pm, weekends and bank holidays 12pm to 8pm)

If we have been unable to offer you an appointment and you need to see someone quickly, ask our reception staff about an appointment at a healthcare hub instead. You can also book the appointment yourself by calling 0116 366 0560 or NHS 111.

Appointments can be booked for the same day or up to 48 hours in advance.

You can find more information on the following page: https://www.leicestercityccg.nhs.uk/find-a-service/healthcare-hubs/