Comments & Complaints
We aim to give a friendly and professional service to our patients. If you are concerned about any aspect of your care please let us know. You can speak or write to the Practice Manager or your GP. Most problems can be quickly resolved, but if you feel we have not properly dealt with the problem, you can contact the Complaints Manager at Leicester City West PCT (details below). We welcome your suggestions on improvements to the service we provide.
The Health Service Ombudsman in England
The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.
If you would like to view our Complaints, Comments and Compliments leaflet, please click here
Complaints Leaflet A5.doc
Alternatively you can obtain a copy from reception.