ACCESSING HOCKLEY FARM MEDICAL PRACTICE DURING CORONAVIRUS PANDEMIC.
As you will be aware due to recent NHSE guidance, initial patient access to our surgery is by telephone only.
Patients can ring at the normal times - 8am for a morning and 1pm for an aftertoon telephone appointment. There will be no specific time slot but a Doctor will call you back asap - please be ready to answer your phone.
Following the telephone consultation, the GP might issue a prescription, provide advice, move onto a video consultation or request a face to face meeting with you.
HOW WE WILL KEEP OUR PATIENTS AND STAFF SAFE.
We have made our appointments longer and put time for the clinicians to clean the rooms between all patients, therefore we ask that you work with us and arrive on time.
For reducing patient visits to the surgery it is essential that you:
1. Download the NHS App
2. Nominate a pharmacy for electronic prescriptions.
3. Share your email address with reception so that we can email paperwork such as fit notes.
Please attend the surgery alone where possible, if you are a patient that is attending with a child, we request just one parent attends.
Please wear a face mask if you have one or you will be offered one at the surgery and your co-operation in its proper use will be appreciated. Also, upon arrival please use the hand gel provided in the entrance and front desk
All clinical staff will be wearing PPE.
GOOD HEALTH ADVICE TO ALL OUR PATIENTS.
NHS England have advised that it is now more important than ever to protect you against other diseases. Therefore, childhood, Pneumonia and Shingles Vaccinations etc will still be carried out as normal.
Our website gives health information for you to search.
This page will be updated as further service changes come into effect in response to government guidance.
Leicester City Hubs - Contact NHS 111 for an appointment.
Evening and weekend GP appointments are currently available for Leicester City patients.
If you are registered with a GP practice in Leicester City, you can now benefit from an appointment with a GP, Advanced Nurse Practitioner or a Practice Nurse in the evenings and at weekends at one of four hubs in the city:
Saffron Surgery, 612 Saffron Lane, Leicester LE2 6TD
Westcotes Health Centre, Fosse Road South, Leicester. LE3 0LP.
Merlyn Vaz Health & Social Care, 1 Spinney Road, Leicester LE5 2GH
Belgrave Health Centre, 52 Brandon Street, Leicester LE4 6AW.
This is not just for emergency care
This is for routine problems if you cannot make normal surgery hours
Clinicians at these sites are able to view your medical records and your consultation will be added to your medical records.
Temporary Services Due to COVID-19
Urgent care services in Leicester will only be available by appointment at the Merlyn Vaz Hub on Spinney Hill Road and at the Westcotes Health Hub on Fosse Road South.
In Leicestershire, urgent care services will be available through the Loughborough and Oadby care centres.
GP practices, pharmacies and NHS 111 online and telephone services will be available as normal.
A summary of the changes are outlined below. With immediate effect, the following locations only will be open for the provision of urgent care services:
|Loughborough Urgent Care Centre||24 hours a day 7 days a week|
|Oadby Urgent Care Centre||Saturday-Sunday: 8am-10pm; Monday-Friday: 8am-9pm|
|Merlyn Vaz Hub (appointment only)||Monday-Sunday: 8am-10pm|
|Westcotes Healthcare Hub (appointment only)||Monday-Sunday: 8am-10pm|
The following services will be suspended: the hubs at Enderby, Melton Mowbray, Lutterworth, Oakham, Market Harborough, Coalville, Hinckley, Belgrave (Brandon Street) and Saffron Lane.
The changes are necessary to make the best use of clinical teams and other health staff by basing them at fewer locations during the coronavirus outbreak.
By doing this, the NHS can continue to provide services safely for patients and lower the risk of infection by reducing patient movement across services.
The changes are temporary, will be regularly reviewed and local people will be kept informed of developments.